Shipping policy
SHIPPING POLICY
At Leather by Margot, every order is carefully prepared and packaged to ensure your leather bag arrives safely.
ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the following business day. During busy sale periods, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
DELIVERY TIMES
Estimated delivery within Australia is 5–10 business days after dispatch.
Delivery to regional or remote areas may require additional time. Please note that delivery estimates are not guarantees, as delays may occasionally occur due to carriers, public holidays, severe weather or other circumstances outside our control.
SHIPPING COSTS
Any applicable shipping costs will be clearly displayed during checkout before payment is completed.
If free shipping is available as part of a promotion, it will be applied automatically to eligible orders.
ORDER TRACKING
Once your order has been dispatched, we will email you a tracking link.
Please allow up to 48 hours for the carrier’s tracking information to become active. If your tracking has not updated for several business days, please contact our customer care team.
CHECKING YOUR DELIVERY ADDRESS
Please carefully check your name, delivery address and postcode before placing your order.
If you notice an error, contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has already been shipped.
Leather by Margot is not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied during checkout.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order, please contact us as soon as possible.
We will always try to help, but orders that have already been processed or dispatched can no longer be changed or cancelled.
DELAYED ORDERS
Occasional delivery delays may occur, particularly during sale periods, public holidays or severe weather.
If your order has not arrived within the expected timeframe, please check your tracking information first. If there has been no update for several business days, contact our customer care team with your order number.
LOST PACKAGES
If your tracking indicates that your package has been delivered but you cannot locate it, please:
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Check around your property and any safe delivery locations.
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Ask other members of your household.
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Check with neighbours or your building manager.
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Contact the delivery carrier directly.
If you still cannot locate the package, contact us and we will assist you with the carrier’s investigation process.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible.
Include your order number and clear photographs of:
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The damaged product
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The outer packaging
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The shipping label
Our customer care team will review the issue and provide an appropriate solution.
MULTIPLE PACKAGES
In some cases, products from the same order may be dispatched separately. If this happens, you may receive more than one tracking number, and the packages may arrive on different days.
You will not be charged additional shipping fees when we divide an order into multiple shipments.
INTERNATIONAL FEES
If an order is dispatched from outside Australia, customs duties, taxes or import charges may apply.
Where possible, these costs will be communicated during checkout. Any fees not collected at checkout may be charged by local authorities or the delivery carrier and remain the customer’s responsibility.
QUESTIONS ABOUT YOUR DELIVERY
If you have any questions about your order, please contact our customer care team through our contact page or by email.
Please include your full name and order number so we can assist you as quickly as possible. We aim to respond within 1–2 business days.
Last updated: 18 September 2026