Our bags are crafted from carefully selected genuine leather, chosen for its durability, natural texture and timeless appearance. Linings, hardware and finishing materials may vary between designs, so please check the individual product description for full details.

Yes. Leather is a natural material, so small variations in colour, grain and texture are completely normal. These characteristics are not imperfections—they make every Leather by Margot bag unique.

We make every effort to represent each bag accurately. However, natural leather variations and differences between screen settings may cause the colour or texture to appear slightly different in person.

We deliver throughout Australia. Enter your postcode during checkout to confirm the available shipping options for your address.

Orders are carefully prepared and dispatched within 1–3 business days. Once your order is on its way, you’ll receive a shipping confirmation email with your tracking details.

Delivery generally takes 5–10 business days after dispatch, depending on your location. Regional and remote areas may require additional time.

You’ll receive a tracking link by email as soon as your order has been dispatched. Please allow up to 48 hours for the tracking information to update.

Yes. Every order is protected by our 30-day money-back guarantee. Contact our customer care team within 30 days of delivery to begin your return.

Yes. Clearance purchases are also covered by our 30-day return policy unless the product page clearly states otherwise.

Wipe your bag gently with a soft, dry cloth and avoid prolonged exposure to water, direct sunlight and heat. If the leather becomes wet, allow it to dry naturally. Apply a suitable leather conditioner occasionally to preserve its appearance.

Yes. Genuine leather naturally softens and develops a unique patina with use. This ageing process adds character and makes your bag more personal over time.

Please contact us as soon as possible with your order number and clear photographs of the damage. Our customer care team will review the issue and arrange an appropriate solution.

You can contact our customer care team through our contact page or by email. We aim to respond to all enquiries within 1–2 business days.