REFUND POLICY

At Leather by Margot, we want you to feel completely confident in your purchase. Every order is protected by our 30-day money-back guarantee, in addition to any rights you may have under Australian Consumer Law.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must:

• Be unworn and unused

• Be in its original condition

• Include all original tags, accessories and packaging

• Show no signs of damage, staining, fragrance or alteration

• Be accompanied by proof of purchase

Please do not return an item without contacting our customer care team first. Unauthorised returns may not be accepted.

HOW TO REQUEST A RETURN

To begin a return, contact our customer care team through our contact page or by email.

Please include:

• Your full name

• Your order number

• The item you wish to return

• The reason for your return

• Clear photographs if the item is damaged or faulty

If your return is approved, we will provide the return instructions and the correct return address.

RETURN SHIPPING

For change-of-mind returns, return shipping costs are the customer’s responsibility unless we state otherwise.

We strongly recommend using a tracked shipping service and keeping your postage receipt. Leather by Margot cannot be responsible for return packages that are lost or damaged before reaching the return address.

If an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy and cover reasonable return shipping costs where required.

REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally not refundable for change-of-mind returns. This does not apply where reimbursement is required under Australian Consumer Law.

CLEARANCE AND FINAL-SALE ITEMS

Items purchased during our clearance or final sale may still be returned within 30 days, provided they meet the change-of-mind return conditions stated in this policy.

A “final sale” label refers to the limited availability of the collection and does not remove any rights or remedies available under Australian Consumer Law.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item is damaged, faulty, materially different from its description, or you receive the wrong product, contact us as soon as possible with your order number and clear photographs.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include:

• A replacement

• A repair

• A refund

• Another suitable resolution agreed with you

Natural variations in the grain, texture and colour of genuine leather are not normally considered defects. These variations are part of the individual character of each leather bag.

EXCHANGES

If you would like a different item, colour or design, contact us within 30 days of delivery.

Exchanges are subject to availability. Because our final collection is limited, we cannot guarantee that your preferred replacement will remain in stock.

Where a direct exchange is unavailable, you may return the eligible item and place a new order.

NON-RETURNABLE ITEMS

We may be unable to accept change-of-mind returns for:

• Items returned after the 30-day period

• Items that have been worn, used, altered or damaged after delivery

• Items without their original tags or packaging

• Personalised or custom-made products

• Gift cards

These exclusions do not limit any rights you may have when a product fails to meet a consumer guarantee under Australian Consumer Law.

DISCOUNTS AND MULTI-BUY OFFERS

If an order received a multi-buy or promotional discount and only part of the order is returned, the refund may be recalculated based on the items retained.

If the remaining order no longer qualifies for the original promotion, the applicable discount may be adjusted before the refund is issued.

GIFTS WITH PURCHASE

If your order included a complimentary gift, the gift must also be returned when returning the qualifying purchase.

If the gift is not returned, its stated retail value may be deducted from the refund where permitted.

ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We will try to assist, but orders that have already entered processing or been dispatched may no longer be cancelled. Once delivered, you may request a return in accordance with this policy.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded. Our 30-day money-back guarantee is an additional benefit and does not replace your statutory consumer rights.

CONTACT US

If you have any questions about your order, delivery, return or refund, please contact our customer care team at support@leatherbymargot.com.

Please include your full name and order number so we can assist you as quickly as possible. We aim to respond within 1–2 business days.

Last updated: 18 September 2026